FAQ

IT services and support have evolved quite a ways from the days when you had to wait around for a skilled technician to come out, waste time waiting for repairs to be implemented, and hope that the problem was fixed for good. Today, we can evaluate and diagnose about 95 percent of problems remotely. Of course, we're always willing to show up in person if you need us onsite.

Just as you can prevent certain health issues from arising with consistent wellness exams, your computer can operate at full performance if you don't wait for an emergency to treat it. If your Internet-connected device is about to have a service failure, if there's a lapse in your server's connectivity or a failing firewall, if a virus is threatening your system, we can quickly let you know. As a result, you won't need to pay a lot of money down the road.

Chances are, the answer is "no"…especially in today's economy. When you call your "break/fix" provider, you typically pay overhead costs for his or her arrival to your site (travel time, fuel costs, minimum charges, etc.) There's downtime for your employees while waiting for the fix to arrive, and disruption while the repair person is on site. And sometimes, the expertise of the single repair person is not what it needs to be, necessitating a second call.

We'll be happy to provide you with an entire menu, but among our services are 24/7 remote monitoring, proactive desktop and server management, onsite and remote support, email and virus protection, backup and recovery, system administration and much more.

Absolutely. That's the beauty of working with Coretegra. You have a single source of contact for all your technology, communications, and vertical line of business applications, 24/7.

We work with all types of vertical industries, from accounting, law, insurance, finance, and medical to emerging industries. You can be rest assured that we can help find the correct solution for your business-specific needs.

Our network operations center and headquarters is one of the only MSPAlliance-Accredited Master Managed Service Providers in North America. As a member of the MSPAlliance™ Accreditation and Standards Committee, our center is committed to the development of professional standards and ethics in managed IT services to ensure data security. We have also received nothing short of rave reviews on customer service.

Our business model is to help you become proactive, not reactive. By the time you run into a computer problem, you end up experiencing massive downtime, office disruption, and high hourly rates. By switching to a fixed-fee model, we manage and fix problems before you even know you may have a problem. The average company saves up to 60 percent in fees just by controlling your IT needs…instead of letting them control you.

We believe that the fixed-fee model is the best way for you to save up to 60 percent in fees. But we understand it's not for everyone. That's why also offer an on-demand, pay-as-you-go remote technology support service for as little as $2 per minute. Please contact us for more information.

If you're like the vast majority of our customers, you should be very satisfied. In a recent Customer Satisfaction survey, less than 1% of customers rated us "less than good." And only 2% of all calls needed to be escalated to onsite support. Few companies can match these statistics!