A team of knowledge architects at the click of your mouse or a dial of your phone
What does choosing a Connected Office managed service program mean to your organization? Simply put, it means IT headaches are a thing of the past.
If your office suite software just crashed and you can't figure out why...if a key deadline is approaching but computer issues have you spinning your wheels...if you are trying to determine whether the latest software upgrade makes sense or if you should spring for new hardware...all you need to do is make one call.
We don't get paid more the more we see you.
For a fixed monthly fee, you know all your technology concerns – from security to data, from desktops to "line of business" applications – are all bolted down and easily accessible. Your local Coretegra specialist is always there – just a mouse click or a phone call away – to provide you with personal onsite service and advice.
Choose fixed-fee service and support with a la carte software and hardware.
Our IT service program is designed specifically for small and medium-sized businesses combining three vital aspects: technology (network, desktop, security), communications (email, web and voice), and business applications (vertical, accounting, and CRM). We're 95 percent remote and 100 percent proactive. Trust us to give you the insight and support you only get from an experienced partner.
We resolve computer problems fast – most in under 30 minutes.
Over 80 percent of calls are answered – or responded to if a message is left – in under three minutes. And almost 75 percent of all cases are resolved in under 30 minutes with just under 50 percent of them resolved in less than 10 minutes. When we say, "we'll get you up and running again in no time", we mean it.
We're always there – 24/7 – if you need us.
In addition to comprehensive monitoring and management for your server, software, network, communications, and vertical applications, we offer value-added guidance and support to help you leverage technology to grow your business. We'll be glad to meet with you in person to show you how.
We also offer on-demand, pay-as-you-go remote technology support. Ask us!