E-Governance and Public Sector
Citizen services, departmental workflow and administrative reporting.
Learn moreOverview
What it is
PESK Online puts departmental services online end to end: application, document upload, payment, internal approval workflow, status tracking and digital delivery of the final certificate or approval.
An online public service delivery platform that lets citizens apply, pay, track and receive services without visiting an office.
Problems it solves
- Citizens making repeated visits to check application status
- Applications stalling with no visible owner
- Manual handling of fees and receipts
- No data on service turnaround performance
Key capabilities
- Service catalogue with defined SLAs
- Online application and document upload
- Integrated payment and receipting
- Departmental approval workflow with escalation
- Citizen status tracking and notifications
- Digital issuance of certificates and approvals
Technical notes
- Responsive web application with accessibility support
- Payment gateway and notification integrations
- Configurable workflow engine per service type
- Complete audit logging of every action
See it working
Request a PESK Online demo
A specialist will walk you through the product against your own workflow, and tell you where configuration ends and custom work begins.
Industries
Where it is deployed
Urban Local Bodies
Municipal revenue, grievance, asset and service digitisation.
Learn moreRelated
More in Platform
Platform
MIMS
Management information system platform
A management information system that consolidates operational data into dashboards, reports and role-based views for decision makers.
Learn morePlatform
PTMS
Tracking and management platform
A project and task management system that tracks work, milestones and accountability across teams and vendors.
Learn morePlatform
Transportation and Logistics
Movement, fleet and consignment visibility
Digital platforms for fleet operations, route planning, consignment tracking and compliance records.
Learn moreDiscuss PESK Online with our team
Share your requirement and we will come back with a considered view on approach, timeline and cost — not a generic proposal.